RETURNS, CANCEL AND EXCHANGE POLICY
- Item/s must be in good and marketable condition. Returns and or Exchanges will only be allowed if the item/s is/are returned with all tags still attached, unwashed and unworn. Item/s should be in original packaging.
- You can request for a return or exchange within 7 days upon receipt of the order.
- Notify us by email firstname.lastname@example.org and specify the reason for returning the item(s) and the colour and/or size for replacement.
- You will be advised if the item(s) for exchange is(are) still available. If available, you will be immediately advised and our courier will collect the items from you within 1-3 days.
- For damaged and defective item(s), collecting and return delivery charges will be paid by us. For exchange in sizes and colours, the customer will shoulder the shipping cost of returning and or exchanging the original item.
- Cash refunds cannot be made for returned items. They can only be replaced by items of a similar amount or higher.
- If we don’t receive the original item/(s) within 2 weeks of your request, we will cancel your request to exchange or return the item(s).
Delivery will be charged separately per order through Skynet.
- Select Cash on Delivery on the payment options. Please make sure the delivery address is within the serviceable area. Our services are within UAE market so our Cash on Delivery is within the UAE only.
- You will be directed to Order Summary page. Please check the important note below. If you are done, confirm with the terms and conditions and click “Place order”.
- This is a confirmation that your order is now complete.
- Delivery charges are as follows as additional payment :
|Dubai||Abu Dhabi||Sharjah||Ras Al Khaimah||Fujairah||Ajman||Umm Al Quain|
|AED 21||AED 21||AED 21||AED 21||AED 21||AED 21||AED 21|
- For deliveries within Dubai, orders will be delivered within 1 to 2 working days. For other emirates, delivery will take 2 to 3 working days. FREE delivery for DUBAI and SHARJAH are every Saturday only.
- Prior to the delivery date, you will receive a call from Skynet confirming the delivery to ensure that you are available to receive and pay on delivery of your orders.
Domestic delivery within UAE via Skynet with AED 21.0 delivery charge.
We offer FREE delivery for purchases within DUBAI and SHARJAH every Saturday only.
Warranties are not provided to any apparel sold by Mix.
Our products are 100% genuine Filipino products and we are authorised re-seller of the famous brands Kamiseta, Plains&Prints and Kashieca from the Philippines.